Policies - Shipping, Sales, & Returns
Order ship times
Orders typically ship within 2 business days of their reception.
All domestic orders are sent via USPS Priority and generally arrive domestically in 3-4 days.
International orders are shipped via USPS First-Class International mail and generally arrive within 1-3 weeks, depending on distance and customs requirement.
Print orders are rolled in a plastic slip cover and shipped in a sturdy 3″ diameter cardboard tube. This packaging method protects the prints and keeps them in beautiful condition for your enjoyment.
Lost or damaged shipments
If your shipment is damaged or fails to arrive, send us an email to email@example.com and include the following information.
· Subject Line – Add ‘Damaged / Lost Shipment’ to the subject line, followed by your order number.
For example: Damaged / Lost Shipment -- 0123456-78
· Details – Tell us in what condition your shipment arrived, or if your print did not arrive.
· Pictures – Please include pictures of the shipment packaging and contents.
Upon reception, we will respond with next steps. We will always do what we can to rectify the situation.
We stand behind everything we make and sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within one year of purchase.
Adam Turman, LLC policies doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a defect in its materials or workmanship, such as a tear, hole, or water damage, you can return it at any time.
Returning Or Exchanging Items
Only items purchased via adamturman.com may be returned/exchanged. If you'd like to return your item(s), please contact firstname.lastname@example.org and write us a short message about what was wrong with your purchase. Please tell us if you want your purchase refunded or exchanged.
Please send a picture of your shipment along with your email, as this will help speed the process along. We can then determine what the issue of the potential return item(s) is/are.
You must have a proof of purchase, (email receipt) for all returns and exchanges.
Since quantities are limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise. Please contact us at email@example.com before ordering a new item.
Craft Fair/Art Fair/Art Show/"Garage Sale" Refund Policy
We will handle refunds and exchanges for craft fair, art fair, art show, and our "Garage Sale" on a case-by-case basis. Normally all sales are final, however if you are not 100% satisfied with your purchase or we packed the incorrect item(s) we will do what we can to rectify the situation. Please contact us at firstname.lastname@example.org about your possible refund/exchange.